E-commerce Customer Terms | Flower Delivery Kenton

Flowers Kenton Online Shop Terms & Conditions

Introduction

Welcome to Flowers Kenton. These Terms & Conditions govern your use of our website and your purchase of flower products and related services online from us, whether you are based in Kenton or in the neighbouring regions. By placing an order through our website, you agree to be bound by these terms, which are designed to ensure transparency and fairness for all parties. Please read them carefully before ordering.

Applicability

These Terms & Conditions apply to all customers purchasing items for delivery within Kenton and the surrounding areas. By using our e-commerce site, you confirm that you are at least 18 years of age and capable of entering a binding contract. If you are under 18 or do not accept these terms, you may not place orders with us.

Order Process

To place an order for flower delivery in Kenton and neighbouring locations, please follow our online instructions. You will need to select your desired products, provide accurate delivery details, add your chosen items to the basket, and complete the checkout procedure. All details must be correct, as errors may impact delivery or fulfilment.

Once your order is submitted, you will receive an email acknowledging receipt. This is an acknowledgment only and does not indicate order acceptance. Acceptance occurs only when payment has been processed and you receive a confirmation of dispatch.

We reserve the right, at our discretion, to refuse or cancel any order, for example, due to unavailability of stock, payment issues, or if we suspect fraud or a violation of these Terms.

Product Availability and Substitution

All flowers and products are subject to seasonal and local availability. In rare cases, if specific blooms or items are unavailable, we may substitute with flowers of similar value and appearance in order to fulfil your order on time. Every effort will be made to retain the character, style, and value of the arrangement you have chosen.

Prices and Payments

All prices on our website are quoted in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be shown at checkout prior to payment.

We accept payment by the methods displayed on our website at the time of ordering. Payments are processed securely. It is your responsibility to ensure there are sufficient funds and that your payment details are accurate. We reserve the right to withhold or refuse dispatch until payment has cleared.

Delivery

Flowers Kenton offers delivery services throughout Kenton and nearby areas. Standard delivery options, areas covered, and any applicable fees are detailed on our website during the checkout process. We strive to deliver on your selected date, but delivery times are approximate and may be subject to weather, traffic, or force majeure events outside of our control.

Please ensure all delivery information is accurate. We cannot accept liability for failed deliveries where address details are incomplete or incorrect. If the recipient is unavailable at the delivery address, we may, at our discretion, leave the flowers safely at the property, with a neighbour, or return them to the shop for later collection (as stated in our delivery policy).

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations are only possible prior to the order being prepared or dispatched. Once your order is in process or has been dispatched, amendments or cancellations may not be possible.

If you are entitled to a refund following cancellation, we will process this promptly. Refunds are issued via the original method of payment. Please note, certain personalised or custom-made items may not be eligible for cancellation or refund if preparation has already started.

Returns and Refund Policy

At Flowers Kenton, we strive for satisfaction with every order. If you are unhappy with your flowers or our service, please contact us within 24 hours of delivery with details and, where possible, photographs. We will assess each case individually and, where appropriate, offer a replacement, re-delivery, or refund.

As flowers are perishable, we may not be able to accept returns unless there is a clear fault or the wrong item was delivered. Please retain the product in its original packaging and in the condition received if a return or inspection is required.

Customer Responsibilities

It is your responsibility to ensure that:

All details provided for the purchase and delivery are accurate and complete.
The recipient’s location is accessible, and someone is available to receive the goods.
Special instructions (such as preferred delivery time or location) are provided at checkout.

Failure to do so may affect our ability to fulfil your order successfully and may impact your rights to a refund.

Intellectual Property

All content, images, product descriptions, and design on the Flowers Kenton website are the intellectual property of Flowers Kenton or its content suppliers. Reproduction, distribution, or commercial use is strictly prohibited without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Flowers Kenton shall not be liable for indirect, consequential or economic losses suffered by you or any third party arising from your use of the website or from the use, non-delivery, or late delivery of our products.

Our liability is limited to the cost of your order. We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be lawfully limited or excluded.

Force Majeure

Flowers Kenton is not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to strikes, acts of God, natural disasters, transportation issues, or governmental restrictions.

Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with current UK data protection legislation. Your data is used solely to process orders, fulfil deliveries, and improve our services. We do not share your data with third parties except as required to deliver your order.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising under them (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any disputes that arise out of or in connection with these terms.

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining terms.

Variation and Updates to Terms

Flowers Kenton reserves the right to update or vary these Terms & Conditions at any time. Any changes will be effective immediately upon publishing to our website. It is your responsibility to review these terms before each purchase, as your continued use of our online services constitutes acceptance of the latest version.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flowers Kenton regarding your online purchase and supersede all previous communications or representations regarding your order and the supply of our products and services.

Contact Us

If you have any questions or concerns relating to these Terms & Conditions or your order with Flowers Kenton, please refer to our website for details on how to contact our customer service team. We are always happy to help with any queries regarding online flower delivery in Kenton and neighbouring areas.

Note to Customers in Kenton & Surrounding Areas

These Terms & Conditions are specifically prepared for customers in Kenton and all surrounding areas that we serve. By placing an order on our website, customers from all these areas are deemed to have read, understood, and accepted these terms in full.