Returns, Refunds & Complaints – Flowers Kenton

Our Fresh Flowers Guarantee for Kenton

At Flowers Kenton, our reputation as a trusted local florist is built on delivering only the freshest blooms throughout Kenton and surrounding areas. We take great pride in ensuring that every bouquet and arrangement arrives in pristine condition and stays fresh for as long as possible. Your satisfaction is at the heart of everything we do, whether you’re surprising a loved one, decorating your workplace, or preparing for a special event.

Damaged on Arrival? We’re Here to Help

If your order arrives damaged or less than perfect, please reach out to us as soon as possible, ideally within 24 hours of delivery. To process your claim promptly, we may request a clear photo of the damaged flowers and their packaging. This helps us assess the issue and prevent recurrence in future deliveries. Rest assured, we stand behind our commitment to delivering flawless arrangements to our valued Kenton customers.

Our Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to our care instructions included with every order. If you experience significant wilting or freshness issues within this window despite proper care, please let us know as soon as possible. Your feedback is invaluable to maintaining our high standards for Kenton families and businesses.

Refund and Replacement Options

If your flowers arrive damaged or fail to meet our freshness guarantee, you are entitled to a full refund or a replacement arrangement, whichever you prefer. Once your concern has been reviewed and approved, we will process your chosen resolution without delay. For refunds, the amount will be returned to your original payment method. For replacements, we will arrange a prompt re-delivery at no extra charge, ensuring you continue to enjoy the best that Flowers Kenton has to offer.

Simple Complaints Process

Your experience is important to us. Should you wish to file a complaint about our product or service, please reach out with your order details and a description of your concern. Our dedicated team aims to respond to all complaints within 2 working days and resolve most issues within 5 working days. We take your feedback seriously and use it to improve our offerings for the whole Kenton community.

Trusted Local Florist Serving Kenton

As a florist rooted in the Kenton area, we work tirelessly to uphold our reputation for excellence with every order. We supply fresh flowers daily to households and businesses, and our returns and refunds policies are designed with your peace of mind in mind. Thank you for trusting Flowers Kenton; we are always here to support you with exceptional service and the freshest blooms in town.